Player Safety

Responsible Gaming at bj111

Gambling is entertainment. bj111 provides the tools, guidance, and support you need to stay in control — because your wellbeing always comes first.

🔞 21+ Only — Gambling is for adults aged 21 and above. If gambling stops being fun, please use our tools or contact support immediately.

Section 1

Our Commitment to You

bj111 is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. We believe that gambling should be a form of leisure — a way to add excitement to your day — and never a source of financial stress, personal hardship, or compulsive behaviour. Our responsible gaming programme is built around that belief.

We provide a range of player-protection tools that are free to use and accessible directly from your account settings. These tools give you full control over how much you deposit, how long you play, and whether you need a break from gambling altogether. Our 24/7 support team is always available if you need to talk to someone or activate any of these features right away.

bj111 follows strict responsible gaming standards. We do not target vulnerable individuals with promotional content, and we actively monitor accounts for signs of problem gambling behaviour. If our system flags your account, our support team may reach out proactively to offer assistance.

Section 2

Responsible Gaming Tools

bj111 offers five built-in player protection tools. All are available free of charge and take effect either immediately or within 24 hours of activation, depending on the tool selected. To access these tools, log in to your bj111 account and visit the Responsible Gaming section in your account settings.

Deposit Limits Set a daily, weekly, or monthly cap on the total amount you can deposit into your bj111 account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing your limit takes effect immediately; increasing it requires a 7-day cooling-off period.

Session Time Limits Choose the maximum number of hours you wish to spend on bj111 in a single session or per day. When your session timer expires, you will be automatically logged out and cannot log back in until the session limit resets. This helps you avoid losing track of time while playing.

Cooling-Off Period Take a short break from gambling without permanently closing your account. You can select a cooling-off period of 1 day, 3 days, 7 days, or 30 days. During a cooling-off period, your account is suspended — no deposits, bets, or bonus claims are permitted. The period cannot be shortened once activated.

Self-Exclusion If you feel you need a longer break, self-exclusion allows you to close your bj111 account for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account cannot be reopened, and you will be removed from all marketing communications. To self-exclude, contact our support team directly at [email protected].

Reality Check Reminders Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered in your current session. These reminders appear every 30, 60, or 90 minutes depending on your preference, and give you a moment to pause and decide whether to continue.

Section 3

21+ Age Restriction Policy

bj111 strictly enforces a minimum age of 21 for all players. We operate mandatory age verification for every new account registration. You will be asked to provide a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — before any deposits or withdrawals can be processed. Accounts where age cannot be verified will be suspended pending successful verification.

Parents and guardians in Bangladesh are encouraged to use parental control and internet filtering software to prevent underage access to online gambling sites. If you believe that a person under the age of 21 has registered an account on bj111, please contact our support team immediately at [email protected] with details. We will act swiftly to investigate and close any such account.

21+ Only. bj111 does not permit gambling by anyone under the age of 21 under any circumstances. This policy is non-negotiable and is enforced at registration, during periodic account reviews, and whenever a compliance concern is raised.

Section 4

Warning Signs of Problem Gambling

Gambling becomes a problem when it starts to interfere with your daily life, finances, relationships, or mental health. The following behaviours may indicate that gambling is no longer recreational and that you should seek help. If you recognise any of these signs in yourself or someone close to you, please reach out to our support team or a professional counselling service.

Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
Gambling to escape personal problems, stress, anxiety, depression, or difficult life circumstances rather than for entertainment.
Feeling irritable, restless, or anxious when you attempt to reduce or stop gambling activity.
Chasing losses — continuing to gamble in an attempt to win back money that was previously lost.
Neglecting responsibilities at work, school, or home, or withdrawing from family and social activities because of time or money spent on gambling.
Hiding the extent of your gambling activity from family members, friends, or your employer.
Feeling that gambling controls you rather than the other way around — an inability to stop even when you want to.

If you recognise three or more of the above signs, we strongly encourage you to activate a cooling-off period or self-exclusion immediately via your account settings, and to speak with a qualified counsellor. You can also contact our support team at any time — we are here to help, not to judge.

Section 5

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "Yes" to two or more, consider using one of bj111's responsible gaming tools or contacting our support team for a confidential conversation.

Have you ever gambled with money that was meant for essential expenses such as rent, food, or bills?

Do you find it difficult to stop gambling once you have started, even when you planned to play for only a short time?

Have you lied to family members or friends about how much time or money you spend on gambling?

Do you feel anxious, irritable, or low in mood on days when you are not able to gamble?

Have your gambling losses caused financial difficulty, or have you borrowed money to continue gambling?

This self-assessment is for personal reflection only. It is not a clinical diagnosis. If your answers concern you, please reach out to our support team or a qualified mental health professional. Early action is always the most effective approach.

Section 6

How to Activate Your Protection Tools

Activating any responsible gaming tool on bj111 takes less than two minutes. Log in to your account, navigate to the Settings menu, and select Responsible Gaming. From there you can set or adjust your deposit limits, session time limits, cooling-off period, or self-exclusion. All changes are confirmed instantly via an on-screen notification and a follow-up email to your registered address.

If you are experiencing difficulty accessing your account settings, or if you need to activate a self-exclusion immediately, please contact our support team directly. Our team can activate any responsible gaming restriction on your behalf in real time, 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.

Section 7

Get Help — We Are Here for You

If gambling has become a problem for you or for someone you care about, please do not wait. Reaching out is a sign of strength, not weakness. Our support team is trained to listen, offer guidance on available tools, and help you take the right next step — whether that is a short break, a longer self-exclusion, or simply a confidential conversation about how you are feeling.

bj111 Support Team — Available 24/7

Write to us at any time. Our team responds within one hour for responsible gaming requests. All enquiries are treated with complete confidentiality.

[email protected]

Section 8

Tips for Enjoying Gambling Safely

For most players, gambling on bj111 is a fun, low-stakes way to enjoy cricket, slots, and live casino games. The following tips can help you keep it that way — enjoyable, controlled, and well within your budget.

Set a Budget Before You Play Decide on a fixed amount you are comfortable losing before you log in. Treat this as your entertainment budget for the session — not as seed money that you expect to grow. Once your budget is spent, stop playing.

Track Your Time It is easy to lose track of time when you are enjoying a game. Set a phone alarm or use bj111's built-in session time limit feature to remind yourself when to stop. A healthy session is typically no longer than one to two hours.

Never Chase Losses Losing is a normal part of gambling. If you have a losing session, accept it as the cost of entertainment and log out. Trying to win back losses by increasing your bets or playing longer is one of the most common paths to problem gambling — avoid it firmly.

Keep Other Activities in Your Life Gambling should be one of many leisure activities in your life, not the primary one. Make sure you continue to invest time in relationships, hobbies, physical activity, and social connections outside of bj111. A balanced life is the best protection against problem gambling.

Play Responsibly at bj111

When gambling stays fun, bj111 is here for you. Explore our games, check our FAQ, or learn more about who we are.